Privacy Policy

Last Updated: June 2026

1. About Us

Ritu'r Rannaghar is a Kolkata-based food delivery service and a proud brand of Favofish Pvt. Ltd. (FFPL), offering freshly prepared Bengali meals and related food products through our website and partner platforms.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Billing Address
  • Order Details
  • Delivery Preferences
  • Cutlery Preferences
  • Special Cooking Instructions

Account Information

If you use OTP-based login services, we may collect your mobile number and account verification information.

Payment Information

Payments are processed securely through trusted payment gateways. We do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information.

Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Information
  • Cookies and Analytics Data

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver food to your location
  • Schedule deliveries
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and services
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

4. WhatsApp, SMS & Email Communications

By creating an account or placing an order, you may receive communications through WhatsApp, SMS, phone calls, or email, including:

  • Order Confirmations
  • Delivery Updates
  • OTP Verification Messages
  • Customer Support Communications
  • Promotional Offers and Discounts (where permitted)

You may opt out of promotional communications at any time.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Delivery Partners
  • Payment Gateway Providers
  • Shopify and Related Service Providers
  • SMS and WhatsApp Communication Providers
  • Government Authorities where legally required

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance website performance.

You may choose to disable cookies through your browser settings, although certain website features may not function properly.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer information only for as long as necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, and enforce our agreements.

9. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of personal information where legally permissible

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of such third-party websites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page along with the updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Ritur Rannaghar
Website: www.riturrannaghar.com
Phone: +91 90620 61001
WhatsApp: +91 90620 61001
Email: communication@riturrannaghar.com
Address: Kolkata, West Bengal, India