Terms & Conditions

Last Updated: June 2026

1. Introduction

Welcome to Ritu'r Rannaghar, a Kolkata-based food delivery service and a proud brand of Favofish Private Limited (FFPL).

These Terms & Conditions govern your use of our website, products, services, and any purchases made through www.riturrannaghar.com.

By accessing our website, creating an account, or placing an order, you agree to comply with and be bound by these Terms & Conditions.

2. Eligibility

You must be at least 18 years of age or have the consent of a parent or guardian to use our services and place orders through our website.

3. Products & Availability

We make every effort to ensure that all products, descriptions, pricing, and availability information displayed on our website are accurate.

  • All products are subject to availability.
  • Menu items may change without prior notice.
  • Food images are for illustration purposes only.
  • Actual presentation may vary slightly.
  • We reserve the right to discontinue products at any time.

4. Ordering & Acceptance

When you place an order, you are making an offer to purchase products from us.

  • Orders are subject to acceptance and availability.
  • We may refuse or cancel an order for any legitimate reason.
  • Order confirmation does not guarantee acceptance.
  • We reserve the right to cancel orders due to pricing errors, technical issues, stock shortages, or delivery restrictions.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

  • Applicable taxes, delivery charges, packaging charges, and convenience fees may be added at checkout.
  • Prices may change without prior notice.
  • Payments must be completed through approved payment methods available on our website.
  • Orders will not be processed until successful payment confirmation is received.

6. Delivery Services

Delivery services are available only within our designated service areas.

  • Customers must provide accurate delivery information.
  • Delivery times are estimates and may vary due to traffic, weather, festivals, public holidays, or operational constraints.
  • Additional charges may apply for incorrect delivery information.
  • Delivery availability may vary by location and service area.

7. Instant Delivery & Pre-Order Deliveries

  • Instant Delivery is available only during designated operating hours.
  • Pre-Orders must be scheduled through available delivery slots.
  • Selected delivery dates and times are subject to operational feasibility.
  • We reserve the right to adjust delivery schedules due to unforeseen circumstances.

8. Cancellations

Due to the perishable nature of food products:

  • Orders cannot be cancelled once preparation has begun.
  • Orders already dispatched for delivery cannot be cancelled.
  • Cancellation requests are subject to review and approval.

9. Refunds & Replacements

Refunds or replacements may be considered under the following circumstances:

  • Incorrect items delivered.
  • Missing items in an order.
  • Damaged products received.
  • Duplicate payment transactions.
  • Orders cancelled by Ritu'r Rannaghar.

Approved refunds will be processed through the original payment method and may take several business days depending on your payment provider.

10. Food Allergies & Dietary Information

Customers are responsible for informing us of any food allergies, sensitivities, or dietary restrictions before placing an order.

While we take reasonable precautions, we cannot guarantee that our food products are completely free from allergens due to shared cooking and preparation environments.

11. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate account and delivery information.
  • Maintain the confidentiality of your account credentials.
  • Use the website only for lawful purposes.
  • Not misuse discounts, promotions, coupons, or referral programs.
  • Not interfere with the operation or security of the website.

12. Intellectual Property

All website content including logos, text, graphics, photographs, menu descriptions, branding, designs, and software are the property of Ritu'r Rannaghar and/or Favofish Private Limited (FFPL) and are protected by applicable intellectual property laws.

13. Limitation of Liability

To the maximum extent permitted by law, Ritu'r Rannaghar and Favofish Private Limited (FFPL) shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits, revenue, or business opportunities.
  • Service interruptions caused by events beyond our control.
  • Delays caused by third-party delivery providers or payment processors.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

15. Third-Party Services

Our website may integrate with third-party services including payment gateways, delivery partners, analytics providers, communication platforms, and social media services. We are not responsible for the policies or practices of such third parties.

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon publication on this page. Continued use of our services constitutes acceptance of the updated Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Ritu'r Rannaghar
A Brand of Favofish Private Limited (FFPL)
Website: www.riturrannaghar.com
Phone: +91 90620 61001
WhatsApp: +91 90620 61001
Email: communication@riturrannaghar.com
Address: Kolkata, West Bengal, India